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Refund/Replacement Policy

For online purchase on Faxtel website :

Refund Policy :

We thank you  for purchasing our products at,  operated by Faxtel India. If you are not satisfied with the product that you have purchased from us, you can get your money back. You are eligible for a full reimbursement within 14 working days of your purchase.  However,  after the 14-day period, you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product immediately on receipt, to ensure it fits their needs. If you have any additional questions or would like to request a refund, feel free to contact us at the telephone nos : (080) 25283903 / 908 / 909 or send us a mail at [email protected].

Replacement Policy :

  The products purchased by you, are eligible for replacement on the following terms :
  1. Receipt of the wrong product.
  2. The product does not function on receipt at your end.
  3. Mishandling the product purchased, will not be eligible for replacement.
  4. A replacement will not be eligible for the normal wear and tear of the product during its usage.
In case of points (a) and (b),  the product must be returned immediately to our address below, with an intimation to our support team by phone and email : Faxtel Systems (India) Pvt Ltd # 479, 2nd Main, 2nd Stage Indiranagar Bangalore – 560038 Tel : +91-80-25283903 / 908 / 909 Email: [email protected] Only on receipt of the product sent by you, in the same condition that it was received by you, our team will process your replacement.  In this case, we request you to send us photographs of the product in the condition it was received by you. We request you to check the product immediately on receipt so that you eligible for a replacement if required.